Welcome to our service section. Here you will find assistance. Please choose the required service function.  You need help and a list of freequently asked questions? Please, just take a look at the FAQs. For any other answers please check the links below.


Contact our service-team

Should you require any information please contatc us and we will be gladly willing to help you. Our opening times are from Monday till Friday from 10:00 a.m. till 02:00 p.m.

Office (Germany): +49 (8677) 881-6980
Office (Austria): +43 (720) 4444 22

Our contact persons



Not reachable? Use the call-back service!

If you are busy at our daily opening times and can not contact us, make use of our Call-Back-Service. Give us time, name and number and we call back when you require.

Use the Call-Back-Service



VISA-Request for foreign participants

Für ausländische Teilnehmer des Festivals, die für eine Einreise in die europäische Union ein
offizielles VISA benötigen, stellen wir nach Kontaktaufnahme, unter Vorbehalt, Einladungen aus.

Ask for a VISA-Invitation letter



General terms and conditions

Our general terms and condtions for participation are also availabe online. Her you will find all the details about the registration, cancellation, disease and payment processing.

General terms and conditions
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